Newco does not provide the products that go into the machines. Please contact your coffee service provider for nutritional information.

1. Do not use detergent or soap on touch screens.
2. Only use an alcohol-based cleaner that is at least 70% alcohol.
3. Do not use any other cleaner as it can be harmful to the touch screen.
4. If using an alcohol-based cleaner that is a spray, then only spray on a non-abrasive soft cloth to wipe the screen.
5. Do not spray cleaner directly on the screen.
6. Only spray enough cleaner on non-abrasive cloth to adequately clean the screen without excess dripping.

If there are any further questions, please contact Newco’s Tech Service team at (800) 556-3926.   Or call Customer Service at (800) 325-7867.

Click to see the full list of NSF certified Newco products. 

240 Volts is primarily used in high volume usage and fast recovery time between brew cycles.

Auto-Arm function ensures that the unit only brews when the water is at the optimum brewing temperature. This unique feature ensures proper extraction and helps in tea brewers to address the bacterial issues associated from the tea being improperly brewed. If a brew cycle is initiated while the brewer is heating, the cycle is stored in memory and delayed until the brewer reaches temperature. A flashing "heating" lamp is engaged to alert the operator. Once up to temperature, the brew cycle automatically begins.

Black Wrapping provides a softer look by having the brewer cover and brewer body wrapped in a black vinyl. Powder Black Coating provides a softer look by having the brewer body coated.

Color Changing Brew Baskets are unique brew baskets that change colors from black to pink to provide a safety visual indication that unit is brewing and to indicate freshly brewed coffee.

TD Configuration brews into 1.9L & 2.5L ShurizJo Thermal Servers with Regular Base, 2.5L Newco Thermal Server with Regular BaseBrews, 3.8L & 5.0L Shurizjo without base.

AP Configuration brews into 2.2L & 2.5L KK AirpotsBrews, 1.9L up to 3.0L Peacock Airpots, Brews 2.0L up to 3.5L ShurizJo Airpots.

LD Configuration brews into 2.5L Newco Thermal Server Without BaseBrews, 1.9L up to 5.0L ShurizJo Thermal Servers Without BaseBrews, 2.0L, 2.5L and 3.0L ShurizJo AirpotsBrews, 1.9L Thermal Server Tall.

TC Configuration brews into 1.9L Vaculator short server, 1.9L ShurizJo short server, 1.9L thermal carafes (superbowls).

Digi Brew Technology is a digital readout that provides programming control of the process from the front of the machine. Readout counts down to the end of the brew cycle, while coffee track and filter monitor system track age of coffee and water filter respectively.

Dual Volume setting in Intellie-Brew dispenser and airpot models offers optional settings for half pot and full pot.

Heater Override activates immediately when brew cycle is initiated. This accelerates the brew temperature and delivers a more consistent brew. During a normal brew cycle it takes a period of time before the thermostat turns on which reduces water temperature.

PDS Valves are porcelain flow control device that ensures exact pot levels under harsh and erratic water conditions and pressures. The PDS Valve is the most advanced and accurate water delivery control to date. Precise water volumes guarantee your beverage profile will remain consistent with every brew.

Power Save Mode is a two programmable feature that allows you to control the tank heating system with 2 operating modes.

Power Save - Temperature setting is set back during non use periods from a 200 degrees Fahrenheit set point to 175 degrees.

Power Off - This feature will completely turn off heating system. The solid state thermostat also allows for the temperature to remain within a plus or minus 1 degree setting.

Auto Pre-Fill will not allow a brew cycle to initiate until the correct volume of water is present, thus eliminating the "Monday morning short pot" caused when a brewer is programmed to be left on for longer periods of time and evaporation occurs.

Tank Protection system will not allow the tank heater to operate without sufficient water present. Protects against heater burn out due to thermostat malfunction.

Pulse Brewing allows for improved brewing temperatures by controlling the water delivery flow rate.

Auto Time Off will automatically shut off the brewing functions if the brewer fill time exceeds 3 minutes. This prevents any runaway condition or signals that the water line has been restricted.

Visa-Brew a light safety feature that flashes during the brew cycle to alert the operator that the brew cycle is in process and to proceed with caution.

Should your facility plan to close for an extended length of time. These steps will protect your equipment and reduce the potential damage and sanitation requirements when the equipment will need to be reactivated to provide beverages for your customers.

Newco recommends the following procedures before turning the power and water off to Newco machines.

• Empty all product out of the machine. If possible, after emptying the bean hoppers in espresso machines and single cup brewers, vacuum the grinder chutes on top to get the last beans out. On liquid concentrate machines, remove the concentrate bags of product, and bag-n-box product.
• Run a cleaning cycle on espresso machines. Run for both coffee and milk systems and fully automatic equipment. (This is the most critical step). On liquid concentrate machines, flush all product lines, then run Easy Clean through all product lines, and finally sanitize all product lines.
• For drip brewers clean out all components and wipe down all surfaces, especially around the spray head, above the brew basket. 
• Make sure all ground coffee and soluble powder bins inside the machines are empty and clean, and the drip trays are empty and clean.
• Once all equipment has completed its cleaning cycle, and on the equipment needing the sanitizing cycle has been run, the units can be unplugged from the outlets, and water lines turned off. If the machine is direct connected to a power source, turn off the circuit breaker to the machine.  Some Newco machines have energy saving modes; do not use this feature while machines are not in use for long periods of time. Turn off the power completely. Most equipment has internal water tanks which hold water for beverage delivery. These tanks should be drained to eliminate stagnate water and bacteria growth . Please check with our technical team how to drain the tank systems , please have the model available .

If you have any questions, please call Newco Technical Service department at 800-556-3926 between the hours of 6:30 AM to 5:00 PM Central Standard Time.

Click for PDF instructions.

Please click the link for PDF Instructions.

1. To enter program mode, hold the decaf button for 7-10 seconds. Keep holding till it says MAINTENANCE (display will show other wording but keep holding till it says MAINTENANCE).
   
   
2. Enter the MAINTENANCE option by pressing the top left-hand button.
   
   
3. Use the top right button to scroll through the steps in MAINTENANCE, till you get to “WHIPPER SEAL PREVENTIVE ERROR” “PRESS UPPER LEFT BUTTON TO RESET” (this is displayed on two screens).
   
   
4. Select this option for reset by pressing the top left-hand button. This resets the counter after you have changed the seal. It will now read, “WHIPPER SEAL REMAINING 5000”.
   
   
5. Use the top right button to scroll to “EXIT MAINTENANCE”.
   
   
6. Press the top left button to exit maintenance.
   
   
7. Use the lighted bottom right button to scroll to “EXIT PROGRAM MODE”.
   
   
8. Press the top left button to exit programming.
   
   
9. “SAVING PLEASE WAIT” will display as programming is exited.
   
   NOTE: Programming must be exited to save changes. if power is cycled without exiting, then the changes will not save. Please reference operations manual for additional information.

Unplug brewer and remove top cover and reset manual hi-limit.

Check to see if brewer is plugged in. Check building breaker to make sure it has not blown.

Check to see if the water line has been hooked up or turned on.

Make sure the water supply is not bad. Also too long of a 1/4 run (more that 20'). Check water line.

*Note: If a cheap saddle-valve is used it may pierce too small of a hole. Also customer trying to set up without spray head. Water line should produce 1 gallon per minute to be adequate. This will fill a decanter in 30 seconds or less with supply line.

Check to make sure there are no particles stuck in valve. Water line was not purged or strainer not put in on installation.

Too much coffee in basket. Possibly no spray head, or using double filters or coffee is ground too fine. Also check hole in brew basket.

Check aerator to be sure it is not in upside-down. Also check the faucet to see if the shutoff is turned off.

Wrong voltage is used.

Plug brewer into regular outlet with warmers turned on for 10 minutes to completely dry. Find the source of the leak and repair it.

Unplug brewer and wait 1 hour. Fill up tank with water, plug back in and wait 15 minutes. If brewer is not hot it normally means that excessive heat has over extended the diaphragm in the thermostat. In this case the thermostat will have to be replaced.

Check to see if brewer is plugged in. Check building breaker to make sure it has not blown.

Too high elevation, thermostat is turned too high. Turn thermostat back.

Thermostat too high, turn it back. Also check to make sure dust cover is in place.

Check to make sure there are no particles stuck in the spray head holes or vacuum breaker starting to clog on open tank system, or possibly siphon cup bushing starting to clog on closed tank system.

Too much coffee in basket. Possibly no spray head, or using double filters or coffee is ground too fine. Also check hole in brew basket.

Switch upside-down, or warmer element is touching the base.

Plug brewer into regular outlet with warmers turned on for 10 minutes to completely dry. Find the source of the leak and repair it.